- Peach Points are one-time use and non-refundable.
- If you return an order, Peach Points earned on that order will be deducted from your account.
- If the points are not available in your account, the dollar value corresponding to the used points will be deducted from your refund.
- Points expire in 6 months after being earned, and are non-transferable.
What is the Peach Points program?
This is our way of appreciation. You'll earn points for activities on our site. You can use them to earn discounts off purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn Peach Points?
You will earn 25 points for establishing an account with Peach & Lily. You will also earn 1 Peach Point for every dollar you spend on our site.
How do I redeem my points?
Select the tab called 'Redeem Points'. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending', and 'cancelled' statues mean?
Approved: These points can be redeemed on rewards immediately. Pending: These points need to be verified before you can redeem them. Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled.)
Why did my account balance go down?
You may have cancelled or returned a purchase.
I made a purchase/signed up by didn't receive points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly – please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.